General

1. All references to 'Premier Training' will refer to PREMIER TRAINING SERVICES UK LTD.

2. These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Premier Training. Please read carefully before placing any order. Nothing in these terms and conditions will be deemed to affect your statutory rights. All transactions with Premier Training will be governed by these terms and conditions.

Delegate suitability

3. Premier Training reserves the right to refuse any delegate at its sole discretion.

4. Delegates/Clients are responsible for checking that delegate background/experience is suitable for the training course being booked.

Confirmation of bookings

5. Bookings will be confirmed by Premier Training after receipt of details of delegates, including full name and date of birth to be shown on the current booking form along with full payment (or deposit or a formal Purchase Order by prior arrangement only).

6. Places are allocated on a first-come-first-served basis. Unconfirmed reservations may be released without referral to the person making a provisional booking.

Payment

7. Full payment is required before the course start date. No certificates will be issued unless full payment has been received by Premier Training.

Cancellation/transfer of Course by the delegate/client

8. All cancellations must be submitted in writing and confirmed by us in writing.
a) Cancellation 1 week or less prior to the first day of the course: the full fee is charged.
b) Cancellation between 4 weeks and 1 week prior to the first day of the course: 50% of the full fee is charged.
Aditional cancellation conditions for C&G 2391 course bookings.
c) Cancellation between 8 and 4 weeks prior to the first day of the course £150 + VAT is charged.

9. Premier Training will endeavour to fit delegates onto subsequent courses free of charge if space permits. This will be confirmed 2 weeks before the rearranged course date. There may be a repeat registration/admin charge if delegates have to be re-scheduled for a national exam.

Cancellation or re-scheduling by Premier Training

10. Premier Training reserves the right to cancel or re-schedule a course, or to change the Instructor or the venue. In these situations, as much notice as possible will be given, and every effort will be made to arrange for delegates to attend an alternative course. If this is not acceptable to the delegate/client, payment will be refunded in full but Premier Training disclaims any further liability.

Block Bookings

11. Premier Training reserves the right to put additional delegates on a course held at Premier Training that has been block-booked by a client, without reference or discount to the client making the block booking. Block bookings can only be made for employees of the same company.

Identification of delegates

12. Delegates will be asked to provide proof of identification before starting the course by showing a photo ID, preferably driving licence or passport.

Responsibility for proving eligibility for C&G 2382-20 one-day update course

13. Delegates are responsible for proving that they are eligible for the 2382-20 course. Their original certificate (2381 from June 01; 2330-07; 2330-08; 2360 Part 2 or 2351 from January 04) must be shown to the Premier Training for authentication prior to starting the course. Premier Training will not accept responsibility for delegates who have booked themselves on the wrong course or who cannot provide an original certificate proving their eligibility for 2382-20.

Intellectual Property Rights

14. All intellectual property rights, including copyright, remain the sole property of Premier Training and any recordings or copies made of course materials will be an infringement of copyright unless agreed in advance and in writing by Premier Training.

Disclaimer

15. Attendance by a delegate on a Premier Training course, even with a formal qualification certificate on completion, does not provide any guarantee of workmanship, performance, quality or status of the delegate during future endeavours such as plying his/her trade, applying for membership/enrolment of trade bodies/institutions, or for job seeking etc.

16. All information provided by Premier Training is given in best faith and Premier Training will not be held responsible for actions taken by the delegate/client, any other individual or organisation as a result of the information provided during the training course.

Late arrival

17. If delegates arrive late for a course, or are absent from any part, Premier Training reserves the right to refuse to accept those delegates for training, if it is considered that they will not gain sufficient knowledge or skills within the course time remaining. In all such cases, the full course fee remains payable.

Delegate behaviour

18. If a delegate’s demeanour, attitude or behaviour adversely affects the harmony of the learning environment, or disturbs the enjoyment of the course for other delegates, then that delegate will be asked to leave the course immediately, without any financial liability to Premier Training.

Delegate private study

19. Delegates may be asked to undertake private study in the evenings. It is also strongly recommended that delegates undertake some pre-course revision to make best use of the contact time with the lecturer during the course itself, and to maximise their performance in any exams.

Delegate equipment and belongings

20. Premier Training does not accept any liability for equipment, belongings or other personal effects brought by delegates to training courses. This includes test equipment brought by the delegate, and possible failure of, or damage to, the test equipment or injury to the delegate during its use.

Delegate safety

21. Delegates must follow the safety and operational instructions given by the Instructor at all times, these instructions are given for everyone’s safety. Delegates refusing to carry out the instructions may result in their immediate removal from the course, without any financial liability to Premier Training.

Data protection

22. Premier Training is registered under the Data Protection Act 1998. No personal data concerning delegates is passed on to any third parties other than awarding bodies for certification purposes.

Complaints and Appeals

23. Any complaint should be made in the first instance direct to the Premier Training employee involved. It should be escalated to the assessor or internal verifier/quality assurance coordinator if satisfaction is not obtained. External bodies such as City & Guilds will not accept complaints made directly to them unless this process has been exhausted. The full company Appeals Policy is available on request from the Centre Secretary.

Equal Opportunities

24. Premier Training is committed to giving delegates an equal opportunity of gaining an award irrespective of age, gender, sexual orientation, race, religion, physical abilities, learning capabilities, eyesight, hearing etc in line with UK and EU legislation. Delegates with impairment(s) should make their requirements known in advance of booking courses in order to provide time for specialised staff external to the Centre to be made available to assist and for additional exam time to be sought where appropriate, eg for dyslexic delegates or for those with hearing difficulties. The full Equal Opportunities Policy is available on request from the Course Secretary.

Acceptance of these Terms & Conditions

25. A confirmed booking constitutes acceptance of the above Terms and Conditions by the Delegate/Client.